FAQ
1. How long does it take for my T-shirt to be printed and shipped?
At hausie our hand painted Tees are made to printed to order as we are big on reducing waste we do not hold stock and your tees are printed on demand and sent to you fresh once we get them from our printing manufacture so please allow
7-10 business days to receive your order.
2. What is the quality of our Hand Painted Print?
Our Hand art Painted Prints are printed on high-quality velvet fine art paper to preserve vibrant colours and the fine details of the original.
3. How are our art prints shipped?
Great care is taken when shipping our art prints.our A4 Size prints are packed flat and wrapped in protective paper before being inserted into sturdy rigid mailer cardboard envelopes. A3 sizes and above are rolled and shipped in rigid cardboard mailing tubes to insure they arrive defect free.
4. How do i frame my print once it arrives?
Once your print arrives it's time to decide on how you want to display it? We recommend the one size up method, for example if you buy an A3 size print buy an A2 size frame or you buy an A4 size print so you buy an A3 size frame to insert the print into and give it a stylish mounted border look around the print.Another option is to go for the borderless look.simply order the same size frame as the print you ordered example: A3 print use A3 size frame this will create a borderless look for your print.
we will link some cheaper and more expensive stylish options:
Fun Frame5. What is the return policy?
We have a 14-day return policy. To be eligible for a return, the item must be in the same condition as received, unused, with no damage, and in its original packaging. Customized items and prints are not refundable or exchangeable.
6. How do I start a return?
To start a return, please contact us at hello@myhausie.com
7.Do you offer exchanges?
If you would like to exchange an item, please follow the return process and then place another order for the correct item.
8.What should I do if I receive a defective or damaged item?
If you receive a defective, damaged, or wrong item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right.
9. Can I cancel my order?
Unfortunately, we are unable to cancel any orders once they have been placed and processed with our printing team.
10. what happens when i order multiple items from our range in a single order?
At hausie all of our art prints are printed in house which means we are able to ship within 1-2 business days. if you are ordering an art print and T-shirt together your order will be sent together once the T shirt has been produced.If you wish to receive your art print sooner please place 2 seperate orders.
11. What are the shipping options?
We currently ship to Australia, New Zealand, USA, UK and Japan wide using a variety of tracked services. If you would like to have an item shipped to a place we do not ship to please email us to check for shipping. Please check your emails and spam folders for confirmation and tracking information. The lead time before dispatch is 2-5 working days.